{"@context":"https://schema.org/","@type":"JobPosting","title":"IT HelpDesk","description":"

Overall Job Purpose:

The IT Helpdesk Analyst (Service Desk L1) serves as the primary point of contact for IT-related incidents and service requests. The role ensures timely issue resolution, effective ticket management, and high customer satisfaction aligned with SLA targets.

Main Duties of Job:

Act as Single Point of Contact (SPOC) for IT support via phone, email, portal, and chat.
Log, categorize, prioritize, and manage incidents and service requests in ITSM tools.
Perform first-line troubleshooting and attempt first-time fixes for common IT issues.
Fulfil standard service requests using approved runbooks.
Escalate complex issues to Desktop Support or 3rd Line teams with complete documentation.
Provide clear and timely communication to users throughout ticket lifecycle.
Support Major Incident handling with communication and coordination tasks.
Maintain ticket hygiene including updates, categorization, and closure notes.
Ensure compliance with IT security and data protection policies.
Meet SLA targets, customer satisfaction, and quality KPIs.

Skills, Knowledge & Experience:

Fluent in English communications
Basic knowledge of Windows OS and Microsoft 365.
Familiarity with ITSM tools such as ServiceNow.
Strong customer service and communication skills.
Problem-solving and multitasking ability.

Report Line

SCCVN Corp IT Manager

About Our Company

SCC (Specialist Computer Centres) Ltd.

Floor 3-6-8, Mapletree Business Center, 1060 Nguyen Van Linh Blvd, Ho Chi Minh City

People do business. We make it work.

We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for over 40 years.

We run IT infrastructure and services for over 2,500 customers in more than 50 countries. We operate out of 75 locations in the UK, France, Romania, Spain and Vietnam. International scope and scale is what makes SCC the first choice for customers, partners and employees. We achieve this by nurturing a winning, global network of partners to create enduring value to our customers.

SCC Vietnam plays a key role in providing internal and customer services to the UK and French businesses in the group by working directly and collaboratively with the teams in the Romania, France and the UK every day.

Visit our website: https://www.scc.com/

Or LinkedIn page: https://www.linkedin.com/company/scc/mycompany/

Our Key Skills

Software Development

Infrastructure support – Servers, Storage and Networks

Why You'll Love Working Here

Competitive Remuneration
Performance Bonus and 13th Salary
UK/French Working Environment
Sick Leave paid by SCC.
SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents.
Annual Health Check.
Company Annual Trip and Year End Party.
Travel Insurance and Per Diem Allowance when travelling onsite.

","datePosted":"2026-05-08","hiringOrganization":{"@type":"Organization"},"employmentType":"onsite"}

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